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Returns & Refund Policy

 

Returns

To make a return please email us at info.simbaskingdom@gmail.com including the following info:

Order number, the item(s) to be returned, and reason for return.

Please note as we are a small business you will be responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) Shipping cost from the original order will not be refunded. 

Exchanges

We are happy to exchange the item for you for another size, you will be required to pay for the difference, otherwise we can provide you with a store credit within 14 days of delivery.

On the condition that the item is unworn, in it's original condition and packaging.

For faulty items please contact us within 2 days of delivery and ship the item back to us within 14 days.

Please note all sale/clearance & custom products are not eligible for a return or exchange. 

Cancelation
If you wish to cancel/amend your order, please email us at info.simbaskingdom@gmail.com and we will see what we can do for you.

As most products are made to order and if we have already begun making your order you unfortunately cannot cancel. 

 

Thanks for contacting us. We'll get back to you as soon as possible.